The unified inbox is a feature that brings together direct messages (DMs) received across multiple social channels into a single screen for review and reply. You no longer need to open a separate management screen for each channel, which helps prevent missed responses.

Supported channels

• Meta (Facebook Page Messages)
• Instagram Business DM
• X Direct Messages
• LINE Official Account (via webhook)

Screen layout

• Conversation list: Shows DMs from all channels in the most recent order
• Platform filter: Narrow the list down to a specific channel only
• Conversation detail: Shows the full history of the selected conversation and opens the reply input field
• Participant info: The other party's account name and profile picture

Reply flow

• Click the other party from the conversation list
• Past exchanges are displayed
• Enter your reply text and send it
• The sent message reaches the other party via each platform's API

AI reply draft

Click "Draft with AI" next to the reply input field, and AI generates a suggested reply based on the conversation context and your brand voice. You can send it as-is or edit it before sending. The tone is also automatically adjusted based on sentiment.

Read and unhandled management

• Unread or unanswered conversations are highlighted in the list
• You can add a "handled" flag to keep things organized
• Conversations can also be assigned to staff members

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• AI Reply Draft
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