As reply volume to DMs and comments grows, it becomes a significant burden. AI Reply Drafting generates a reply candidate in seconds based on the conversation context and your brand voice, letting operators simply review, edit, and send it.

Characteristics of the Generated Replies

• Considers context: Takes the entire conversation history into account
• Tone matched to sentiment: Gratitude for praise, sincere apology for complaints, clear answers for questions
• Follows your brand voice: Reflects your registered tone, emoji frequency, and phrasing
• Multi-language support: Replies in the same language as the sender's post

Where You Can Use It

• DM reply input field
• Replying to comments
• Replying to Google reviews
• Drafting broadcast casting messages

How to Use

• Open the conversation or comment you want to reply to
• Click the "AI Draft" button
• Choose from the generated candidates (typically 2-3 options)
• Edit as needed and click "Send"

Tone Adjustment for Complaints

For conversations where sentiment is classified as Complaint or PR Risk, the AI generates replies that are mindful of the following:

• Includes language that first acknowledges the other person's feelings
• Proposes a concrete next step, such as committing to investigate the cause or make improvements
• For public comments, directs detailed follow-up to DM

Operational Notes

• Always give AI-generated replies a final human review before sending
• Carefully check the content of important replies, such as those involving money or complaints
• Always consult your administrator on content that carries legal risk

Related Articles

• Unified Inbox (DM Management)
• Comment Management and Sentiment Analysis
• Analyzing and Configuring Brand Voice