New Review Alerts

When a new Google review arrives, ReceiptRoller tells you by email and in the staff app. So that a low rating never goes unnoticed, one- and two-star reviews are sent right away, and three stars and up come together each morning.

When Alerts Arrive

• One- and two-star reviews: within an hour of the review appearing
• Three stars and up: everything since the last summary, in one message at 9:00 each morning (Japan time)
• For a newly connected location, reviews it already had are not sent; alerts start with reviews that arrive after it is connected

Who Receives Them

• The business account's owner, operations managers and social managers
• If you manage several locations, reviews for locations linked to your stores are included too, with the store name in each alert

Turning Alerts On or Off

• Under "New review alerts" on the Google Business Profile screen, choose "Email" and "Staff app" as you like, then press "Save"
• The setting is per Google connection

When You Get an Alert

Open the review from the alert and reply. Answering a low rating quickly shows other customers that you take feedback seriously. To work through several at once, use "Unanswered reviews".

Available on the Starter plan and above.

Related Articles

• Review Management and AI Reply Drafting
• Asking for Reviews on Receipts
• Managing Several Locations