Asking for Reviews on Receipts

Digital receipts and receipt emails can show a button that opens your store's Google review form. Because only customers who have just paid are asked, it is a natural way to grow your Google reviews. The "Review growth" screen shows the effect week by week.

What Customers See

• Under the receipt: "If you have a moment, we would love to hear what you thought on Google." and a "Write a Google review" button
• It appears on digital receipts (including receipts received in LINE) and on receipt emails
• The button opens your store's Google review form
• The same customer is asked at most once every 30 days

Before You Start

• The store must be linked to a Google location. See Managing Several Locations
• Available on the Growth plan and above

Turning It On

• Open the store's "Receipt design"
• Under "Google reviews", turn on "Ask for a Google review under the receipt" and save
• "What customers see" on the same screen shows how it will look

What Cannot Be Changed

Google's policies do not allow the following, so ReceiptRoller does not offer them either:

• Changing the wording of the request
• Offering a discount or perk in return for a review
• Asking only the customers who seem satisfied

Checking the Effect

Press "See review growth" on the store's detail screen to open "Review growth".

• Compare the "Review rate before asking" with the "Review rate since asking". The review rate is new reviews divided by visits (sales)
• "Week by week" shows visits, requests shown, clicks, new reviews, average stars and review rate for each week
• The week you started asking is marked "Asking started"
• "—" means that week has not been recorded yet

Related Articles

• Connecting Google Business Profile
• Review Management and AI Reply Drafting
• Managing Several Locations