Contacting support
Explains ReceiptRoller's account-related support channels, the checklist to review before contacting us, and what information to include so your issue is resolved efficiently.
Changing Your Name or Email Address
Explains how to change your display name and registered email address, what happens afterward, and things to note when you also use social login.
Suspending Your Account
Explains how to temporarily suspend your ReceiptRoller account, what happens while suspended, how to reactivate, and how this differs from deletion.
If You Forgot Your Password
Explains the reset steps when you've forgotten your password, how long the reset email is valid, what to do if it doesn't arrive, and things to note when you also use social login.
Checking Your Login History
Explains how to read your ReceiptRoller login history, how to tell whether access is suspicious, and how to force sessions to end.
Inviting and Adding Members
Explains how to invite members to a business account, how invitation emails work, assigning roles, and how to cancel an invitation.
Billing Problems
A troubleshooting guide for billing problems, such as a higher-than-expected charge, double billing, an overdue notice, or a refund not showing up.
Registration email not arriving
Explains the steps to check and common causes when a confirmation email, password reset email, invitation email, or other message from ReceiptRoller does not arrive.
Switching Between Multiple Business Accounts
Explains how to switch when you belong to multiple business accounts, setting a default business account, and which settings are independent per business account.
Setting Your Profile Image
Explains how to upload a profile image, the supported formats and recommended size, and how to remove it.
Plan Types (Free / Starter / Growth / Enterprise)
Explains ReceiptRoller's four plans (Free / Starter / Growth / Enterprise): who each is for, store limits, available roles, and a comparison of the main features.
Account Help (Registration, Profile, Billing Management)
The common account help for ReceiptRoller. Covers settings shared by all users: account registration, login, changing your password, editing your profile, business account management, plans and payment methods, billing history, troubleshooting, and more.
Managing Business Account Information
Explains how to edit business account information such as the business account name, address, representative, and qualified invoice issuer registration number, and things to note when making changes.
Changing Your Payment Information
Explains how to change payment information such as the billing address, invoice recipient email, and bill-to name, and when each change takes effect.
What Is a Business Account?
Explains what a ReceiptRoller "business account" is, how it differs from a personal account, the cases where you need one, and the scope of the Owner's responsibilities.
Deleting Your Account
Explains how to permanently delete your ReceiptRoller account, the checklist to complete first, what happens after deletion, and cases where recovery isn't possible.
Downloading Invoices (Qualified Invoice Compatible)
Explains how to download ReceiptRoller invoice PDFs (compatible with Japan's qualified invoice system), what they contain, and how to handle cases where an invoice can't be reissued.
Issuing a Receipt
Explains how to issue a receipt for your ReceiptRoller subscription fees, customizing the recipient and description, and how reissuing and corrections work.
Upgrading or Downgrading Your Plan
Explains how to upgrade or downgrade your plan, the daily proration of charges, the restrictions when downgrading, and things to note.
Managing Credit Cards
Explains how to add, remove, and change the default of your registered credit cards, automatic renewal on expiry, and how using multiple cards works.