Checking Your Login History
Explains how to read your ReceiptRoller login history, how to tell whether access is suspicious, and how to force sessions to end.
How to Log In
Explains how to log in to ReceiptRoller, staying signed in, logging in from multiple devices, and how to log out.
Setting Up Multi-Factor Authentication (MFA)
Explains how to enable multi-factor authentication (MFA) in ReceiptRoller, the supported apps, storing your recovery codes, and what to do if you lose your MFA device.
Protecting Against Unauthorized Login
Explains concrete measures to protect your ReceiptRoller account from unauthorized login, how to spot phishing scams, and what to do if you're compromised.
If You Forgot Your Password
Explains the reset steps when you've forgotten your password, how long the reset email is valid, what to do if it doesn't arrive, and things to note when you also use social login.
Change Your Password
Explains how a logged-in user changes their password, what happens afterward (how existing sessions are handled), and when a periodic change is worthwhile.
Notification Settings (Email and Push)
Explains how to turn ReceiptRoller email and push notifications on or off by category, choose the delivery frequency, and what to check when notifications don't arrive.
Registering a Payment Method
Explains how to register the payment methods available in ReceiptRoller (credit card / bank transfer / direct debit), the information required, and which plans support each.
Account Help (Registration, Profile, Billing Management)
The common account help for ReceiptRoller. Covers settings shared by all users: account registration, login, changing your password, editing your profile, business account management, plans and payment methods, billing history, troubleshooting, and more.
MFA Code Not Arriving
Explains what to check when your multi-factor authentication code doesn't arrive or isn't accepted, authenticator app time sync, and how to use recovery codes.
Contacting support
Explains ReceiptRoller's account-related support channels, the checklist to review before contacting us, and what information to include so your issue is resolved efficiently.
Payment Fails
Explains the typical error causes when a credit card payment fails, card-company-side restrictions, and how to resolve them.
Managing Credit Cards
Explains how to add, remove, and change the default of your registered credit cards, automatic renewal on expiry, and how using multiple cards works.