If You Forgot Your Password

Reset steps

1. Click "Forgot your password?" on the login screen
2. Enter your registered email address
3. "Send reset email"
4. Open the link in the email you receive
5. Enter your new password twice
6. "Reset"

How long the reset email is valid

1 hour from when it's sent. If it has expired, send it again using the same steps.

If the email doesn't arrive

1. Check your spam / promotions folder
2. Check your email address for typos
3. Wait 5 to 10 minutes
4. If it still doesn't arrive → see the separate article "Registration email not arriving"

If you also use social login

If you have Google / Apple / LINE linked, you can log in with one of those and then set a new password under Profile → Security. This is often faster than waiting for the reset email.

If you have multi-factor authentication (MFA) enabled

You'll still need to enter your MFA code after resetting your password. If you can't access your MFA device, you'll need a separate identity verification process (contact support).

If you forgot your registered email address

If you don't know your email address, we can't send a reset email. Contact support and include details such as your name, the account you think you have, roughly when you registered, and any related store names.

Related guides

• Change your password
• Can't log in
• Contacting support
• Back to Account Help