Can't Log In

Triage checklist

1. Check the email address and password

• Uppercase / lowercase typos
• An unwanted trailing space (when pasting)
• Keyboard input mode (Caps Lock, IME)
• Whether your browser's autofill has filled in an old password

2. If you forgot your password

Reset from "Forgot your password?" See the separate article.

3. Is your account suspended?

If "Your account is suspended" is shown, click the reactivate button.

4. Can't enter your MFA code

• Check your authenticator app's time sync (TOTP fails if the clock drifts)
• Use a recovery code
• If you've lost your MFA device, see the separate article

5. Browser problems

• Clear the browser cache and cookies
• Try in a private window
• Try a different browser
• Temporarily disable extensions (ad blockers, etc.)

6. Network problems

• Try with your VPN off
• On a corporate network, check with your IT administrator
• Try on a different network (such as a mobile connection)

7. Locked out from repeated failures

After 5 or more failed password attempts, the account is temporarily locked. Wait 15 minutes, or reset your password to unlock it.

8. Check the status page

Check status.receiptroller.io for any ReceiptRoller-side outage.

If it still isn't resolved

Contact support with the following information.

• Your registered email address
• The error message shown
• The browser and OS you're using
• The steps you've already tried
• If you want us to check for suspicious login history, say so

Related guides

• If you forgot your password
• MFA code not arriving
• Contacting support
• Back to Account Help