Can't Change Your Password

Typical errors and what to do

"Your current password is incorrect"

• Uppercase / lowercase typos
• Whether your password manager has autofilled an old password
• If you've genuinely forgotten it, use the "If you forgot your password" steps

"Your password doesn't meet the requirements"

• At least 10 characters
• At least 3 of the 4 types: uppercase, lowercase, numbers, and symbols
• Not similar to your email or display name
• See the "Password requirements" article for details

"This is a password you've used before"

You can't reuse any of your last 5 passwords. Choose a completely new one.

"This password appears in a leak list"

That password has been leaked from another service in the past. Choose a different one.

"The new password doesn't match across the two fields"

Check the confirmation field for typos. Pasting is a reliable way to make sure.

Accounts using social login only

If you registered with only a Google / Apple / LINE connection, you may not have a password set on the ReceiptRoller side. Create a new password from the "Set password" button.

Can't log in after changing it

• After a change, sessions on other devices are automatically logged out
• Log in again on each device
• If you use a password manager, update it with the new password

Related guides

• Change your password
• Password requirements
• If you forgot your password
• Back to Account Help