Billing Information Isn't Showing

The "Billing" menu doesn't appear

1. Check your role

Viewing billing information requires one of these roles.

• SuperUser (owner)
• FinanceManager (finance handler)

The "Billing" menu doesn't appear for StoreStaff or StoreManager alone. Ask the business account owner to grant you a role.

2. Check which business account you're in

A personal account (Free plan) has no billing features. You need to be in a business account that's on a paid plan.

3. Have you switched business accounts?

If you belong to multiple business accounts, check whether your current business account happens to be a Free-plan one. Switch using the business account name at the top right of the screen.

Billing history is empty

• After joining a paid plan, the first invoice is issued at the start of the next month. Until then the history is empty
• No charges occur during the free (trial) period
• Check that you haven't over-narrowed the filter conditions

Can't download the invoice PDF

• Check your browser's pop-up blocker
• Try in a private window
• Try a different browser
• The PDF isn't available while the status is "Processing" (try again in a few minutes)

The charge shows as 0 yen

• You're in the free trial period
• An SLA-violation credit offset the full amount
• A campaign was applied
• Open the line items to check the breakdown

Related guides

• Checking your billing history
• Managing member role permissions
• Billing problems
• Back to Account Help