Contacting support
support
inquiry
customer support
Who this article is for
For anyone who has run into a problem that the help articles do not resolve and wants to contact support.
For anyone who has run into a problem that the help articles do not resolve and wants to contact support.
Support channels
| Channel | Purpose |
|---|---|
support@receiptroller.com — general inquiries | |
| Contact form | The chat icon at the bottom right of the admin screen |
| Help center | The help section as a whole, including this article |
| Priority support | Growth plan and above only |
Checklist before contacting us
- ☐ Checked the relevant article in the help center
- ☐ Checked the status page for outages (status.receiptroller.io)
- ☐ Noted the steps to reproduce the problem
- ☐ Prepared a screenshot / error message
Information to include
- Your registered email address (or personal account ID)
- The related business account ID (for problems related to a business account)
- The date, time, and frequency of the problem
- The browser, OS, and device you are using
- The full text of the error message
- Screenshots / recordings
- The steps you have already tried
Information you should not include
Caution: Do not include the following in your inquiry email.
- Passwords
- Credit card numbers
- Multi-factor authentication codes
- Customers' personal information
If any of these are needed, support will guide you through a dedicated, secure way to share them.
Expected response times
- Minor inquiries: 1 to 3 business days
- Billing-related: 1 to 2 business days
- Security-related: same day whenever possible
- Priority support (Growth and above): within 1 business day
Language support
We provide support in Japanese and English. You will receive a reply in the same language as your inquiry.
Related guides
Published: 2026-04-27
Updated: 2026-07-05