Registration email not arriving

What to check

1. Check your spam / promotions folder

Emails from ReceiptRoller are sometimes treated as spam. Check folders other than your main inbox as well.

2. Typos in the email address

• Text before and after the @ mark
• Domain name (for example, entering gmaill.com instead of gmail.com)
• A mix of full-width and half-width characters

3. Check whether the sender domain is blocked

Check whether the receiptroller.com domain is blocked by your mail server or your business account's email filter.

• If you use a company mail server: contact your system administrator
• Gmail: if it is in the "Spam" folder, click "Not spam"
• Outlook: add it to your "Safe senders list"

4. Wait

Emails usually arrive within 1 to 2 minutes, but during busy periods they can take up to 10 minutes.

5. Resend

You can resend the email using the "Resend email" button on the registration screen or password reset screen.

Sender of the confirmation email

• Sender: noreply@receiptroller.com
• The subject line varies by purpose (for example, "Confirm your email address", "Password reset", "Invitation to a business account", etc.)

If it still does not arrive

• Try a different email address (Gmail / iCloud / company address)
• Contact support (include the email address and name you registered with, and the approximate date and time of registration)

Related guides

• Email address verification
• If you forgot your password
• Back to the account help top