Checking Your Billing History
Explains how to read your ReceiptRoller billing history, filtering, checking past invoices, and the retention period.
Billing Problems
A troubleshooting guide for billing problems, such as a higher-than-expected charge, double billing, an overdue notice, or a refund not showing up.
Checking Your Payment History
Explains how to read your credit card and bank transfer payment history, and what to check when a payment isn't reflected.
Billing Information Isn't Showing
Explains what to check when the "Billing" menu doesn't appear, your billing history is empty, or you can't download an invoice.
Account Help (Registration, Profile, Billing Management)
The common account help for ReceiptRoller. Covers settings shared by all users: account registration, login, changing your password, editing your profile, business account management, plans and payment methods, billing history, troubleshooting, and more.
Downloading Invoices (Qualified Invoice Compatible)
Explains how to download ReceiptRoller invoice PDFs (compatible with Japan's qualified invoice system), what they contain, and how to handle cases where an invoice can't be reissued.
Checking Your Login History
Explains how to read your ReceiptRoller login history, how to tell whether access is suspicious, and how to force sessions to end.
Issuing a Receipt
Explains how to issue a receipt for your ReceiptRoller subscription fees, customizing the recipient and description, and how reissuing and corrections work.
Changing Your Payment Information
Explains how to change payment information such as the billing address, invoice recipient email, and bill-to name, and when each change takes effect.
Payment Fails
Explains the typical error causes when a credit card payment fails, card-company-side restrictions, and how to resolve them.
Upgrading or Downgrading Your Plan
Explains how to upgrade or downgrade your plan, the daily proration of charges, the restrictions when downgrading, and things to note.
Leaving a Business Account
Explains how to remove your own membership from a business account you belong to, things to note if you're the last SuperUser, and how your data is handled after leaving.
Notification Settings (Email and Push)
Explains how to turn ReceiptRoller email and push notifications on or off by category, choose the delivery frequency, and what to check when notifications don't arrive.
Registering a Payment Method
Explains how to register the payment methods available in ReceiptRoller (credit card / bank transfer / direct debit), the information required, and which plans support each.
Managing Member Role Permissions
Explains the permission scope of ReceiptRoller's nine roles (SuperUser / StoreManager / POSManager / CampaignManager / SNSManager / ProductManager / WarehouseManager / FinanceManager / StoreStaff) and common operating patterns.
Managing Credit Cards
Explains how to add, remove, and change the default of your registered credit cards, automatic renewal on expiry, and how using multiple cards works.
Some items are missing from Quick Access
Explains why store, product, SNS, and other items may not appear in the business account dashboard's Quick Access, which items each role sees, how this relates to your plan, and how to make them appear.
Protecting Against Unauthorized Login
Explains concrete measures to protect your ReceiptRoller account from unauthorized login, how to spot phishing scams, and what to do if you're compromised.
How to Log In
Explains how to log in to ReceiptRoller, staying signed in, logging in from multiple devices, and how to log out.
Exporting Your Account Information
Explains how to export your account information stored in ReceiptRoller, what data is included, and the file formats.