Some items are missing from Quick Access
On the business account dashboard (business account top), the "Quick Access" area shows none of the buttons such as store management, product management, or SNS management, or shows only some of them.
Quick Access is a set of shortcuts that let you jump from the business account dashboard to the management screens you use most, with a single click. The buttons that appear depend on the role (permissions) of the member who is logged in. This is by design, not a malfunction. Members with the Staff role do not see any Quick Access buttons.
Which role sees which items
Each button appears only for members who hold one of the following roles.
- Store management — Owner / Store Manager (when the business account type is store/retail)
- App management — Owner / Store Manager
- SNS management / Creative — Owner / Store Manager / SNS Manager / Campaign Manager
- Ad management — Owner / Store Manager / Campaign Manager (when the business account type is advertiser/agency)
- Product management — Owner / Store Manager / Product Manager
- Inventory management / Order management — Owner / Store Manager / Warehouse Manager
Members with the Staff or Member role do not see any Quick Access buttons. Because Staff is a role that only issues receipts and confirms the day's transactions, it is designed not to have shortcuts to management screens. If you need to use a management screen, ask the business account owner to grant you a higher role.
Relationship to your plan
The roles you can grant depend on the plan the business account is subscribed to. If a role cannot be granted because of your plan's limits, the Quick Access items tied to that role naturally do not appear either.
- Trial / Basic — Owner, Staff
- Starter — plus Store Manager, POS Manager, Campaign Manager, Accounting
- Growth — plus SNS Manager
- Enterprise — plus Product Manager, Warehouse Manager
For example, if a member with the Staff role logs into a business account on the Growth plan, Staff is not included in the target of any Quick Access item, so no buttons appear. If you want to use product management you need the Product Manager role, but Product Manager can only be granted on the Enterprise plan.
How to make items appear
1. Check your own role
Go to "Business Accounts" → the relevant business account → "Members" and check the role assigned to you. If you are a Staff-only member, Quick Access is not shown.
2. Ask the owner to grant a role
Ask the business account owner (SuperUser) to grant you the role that corresponds to the management screen you want to use (see the table above). Roles are granted from "Business Accounts" → "Members" → "Edit" on the target member.
3. Check your plan
If the role you want to grant cannot be selected on your current plan, you need to upgrade to a higher plan. The business account owner can change the plan from "Business Accounts" → "Plan".
4. Make sure you have not switched business accounts
If you belong to multiple business accounts, you may be looking at a different business account's dashboard. Check the business account name at the top right of the screen to confirm you are switched to the intended business account.
Quick Access is only a set of shortcuts. Even if an item is not shown here, as long as you have sufficient permissions you can access each management screen directly from its URL or the business account menu. Whether an item is shown reflects whether you have the permission; whether you can use the feature is determined by the role you have been granted.