Checking Your Payment History

payment history payment records
Who this article is for
For users with the SuperUser or FinanceManager role who want to review past payment records.

Opening your payment history

  1. Go to "Business Account" → "Billing" → "Payment History"

Information shown

  • Payment date and time
  • Amount
  • Payment method (last 4 digits of card / transfer source)
  • The corresponding invoice number
  • Transaction ID (from the payment processor)
  • Status (Succeeded / Failed / Processing / Refunded)

How this differs from billing history

Screen What it records
Billing HistoryInvoices issued by ReceiptRoller (the fact that a charge was billed)
Payment HistoryRecords of payments that were actually processed (the fact that money was received)

If a single invoice had multiple payment attempts (for example, a failed payment followed by a successful retry), every attempt is recorded in your payment history.

When a payment isn't reflected

  1. Check whether the payment history still shows "Processing" (wait a few minutes)
  2. If it shows "Failed": check the error reason and change the card
  3. For bank transfers: it takes 1–3 business days for ReceiptRoller to confirm receipt
  4. Check whether the transfer sender's name matches your business account

Receipts (proof of payment)

Completed transactions display a "Receipt" button. Click it to download a PDF.

Related guides

Published: 2026-04-27 Updated: 2026-07-05
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