Email Address Verification
Explains the verification email sent when you register or change your email address, how long the link is valid, what to do if it doesn't arrive, and re-verification when you change your address.
Registration email not arriving
Explains the steps to check and common causes when a confirmation email, password reset email, invitation email, or other message from ReceiptRoller does not arrive.
Changing Your Name or Email Address
Explains how to change your display name and registered email address, what happens afterward, and things to note when you also use social login.
How Account Registration Works
Walks through the steps for registering a new ReceiptRoller account, covering both email registration and social login.
Notification Settings (Email and Push)
Explains how to turn ReceiptRoller email and push notifications on or off by category, choose the delivery frequency, and what to check when notifications don't arrive.
If You Forgot Your Password
Explains the reset steps when you've forgotten your password, how long the reset email is valid, what to do if it doesn't arrive, and things to note when you also use social login.
Changing Your Payment Information
Explains how to change payment information such as the billing address, invoice recipient email, and bill-to name, and when each change takes effect.
Account Help (Registration, Profile, Billing Management)
The common account help for ReceiptRoller. Covers settings shared by all users: account registration, login, changing your password, editing your profile, business account management, plans and payment methods, billing history, troubleshooting, and more.
MFA Code Not Arriving
Explains what to check when your multi-factor authentication code doesn't arrive or isn't accepted, authenticator app time sync, and how to use recovery codes.
Language and Time Zone Settings
Explains how to change your display language and time zone in ReceiptRoller, the supported languages, the language of email notifications, and how this relates to business-account-level settings.
Setting Up Multi-Factor Authentication (MFA)
Explains how to enable multi-factor authentication (MFA) in ReceiptRoller, the supported apps, storing your recovery codes, and what to do if you lose your MFA device.
Payment Fails
Explains the typical error causes when a credit card payment fails, card-company-side restrictions, and how to resolve them.
How to Log In
Explains how to log in to ReceiptRoller, staying signed in, logging in from multiple devices, and how to log out.
Suspending Your Account
Explains how to temporarily suspend your ReceiptRoller account, what happens while suspended, how to reactivate, and how this differs from deletion.
Editing Your Profile Information
Explains the fields you can edit on your ReceiptRoller profile (display name, bio, URL, contact details) and how visible each one is.
Inviting and Adding Members
Explains how to invite members to a business account, how invitation emails work, assigning roles, and how to cancel an invitation.
Contacting support
Explains ReceiptRoller's account-related support channels, the checklist to review before contacting us, and what information to include so your issue is resolved efficiently.
Can't Log In
Helps you narrow down why you can't log in, covering typical cases such as a password mismatch, a suspended account, MFA problems, and browser issues.
Social Login (Google / Apple / LINE)
Explains how to register with the social logins available in ReceiptRoller (Google / Apple / LINE), how to link multiple accounts, and how to unlink them.
Managing Business Account Information
Explains how to edit business account information such as the business account name, address, representative, and qualified invoice issuer registration number, and things to note when making changes.