Changing Your Payment Information
Explains how to change payment information such as the billing address, invoice recipient email, and bill-to name, and when each change takes effect.
Registering a Payment Method
Explains how to register the payment methods available in ReceiptRoller (credit card / bank transfer / direct debit), the information required, and which plans support each.
Payment Fails
Explains the typical error causes when a credit card payment fails, card-company-side restrictions, and how to resolve them.
Checking Your Payment History
Explains how to read your credit card and bank transfer payment history, and what to check when a payment isn't reflected.
Managing Credit Cards
Explains how to add, remove, and change the default of your registered credit cards, automatic renewal on expiry, and how using multiple cards works.
Account Help (Registration, Profile, Billing Management)
The common account help for ReceiptRoller. Covers settings shared by all users: account registration, login, changing your password, editing your profile, business account management, plans and payment methods, billing history, troubleshooting, and more.
Plan Types (Free / Starter / Growth / Enterprise)
Explains ReceiptRoller's four plans (Free / Starter / Growth / Enterprise): who each is for, store limits, available roles, and a comparison of the main features.
Upgrading or Downgrading Your Plan
Explains how to upgrade or downgrade your plan, the daily proration of charges, the restrictions when downgrading, and things to note.
Creating a Business Account
Explains how to create a new business account, the fields you fill in, and the initial setup to do right away (choosing a plan, registering a payment method, inviting members).
Issuing a Receipt
Explains how to issue a receipt for your ReceiptRoller subscription fees, customizing the recipient and description, and how reissuing and corrections work.
Checking Your Billing History
Explains how to read your ReceiptRoller billing history, filtering, checking past invoices, and the retention period.
Billing Problems
A troubleshooting guide for billing problems, such as a higher-than-expected charge, double billing, an overdue notice, or a refund not showing up.
Downloading Invoices (Qualified Invoice Compatible)
Explains how to download ReceiptRoller invoice PDFs (compatible with Japan's qualified invoice system), what they contain, and how to handle cases where an invoice can't be reissued.
What Is a Business Account?
Explains what a ReceiptRoller "business account" is, how it differs from a personal account, the cases where you need one, and the scope of the Owner's responsibilities.
Exporting Your Account Information
Explains how to export your account information stored in ReceiptRoller, what data is included, and the file formats.
Leaving a Business Account
Explains how to remove your own membership from a business account you belong to, things to note if you're the last SuperUser, and how your data is handled after leaving.
Notification Settings (Email and Push)
Explains how to turn ReceiptRoller email and push notifications on or off by category, choose the delivery frequency, and what to check when notifications don't arrive.
Switching Between Multiple Business Accounts
Explains how to switch when you belong to multiple business accounts, setting a default business account, and which settings are independent per business account.
Deleting Your Account
Explains how to permanently delete your ReceiptRoller account, the checklist to complete first, what happens after deletion, and cases where recovery isn't possible.
Checking Your Login History
Explains how to read your ReceiptRoller login history, how to tell whether access is suspicious, and how to force sessions to end.