Can't Log In
Helps you narrow down why you can't log in, covering typical cases such as a password mismatch, a suspended account, MFA problems, and browser issues.
Billing Information Isn't Showing
Explains what to check when the "Billing" menu doesn't appear, your billing history is empty, or you can't download an invoice.
How to Log In
Explains how to log in to ReceiptRoller, staying signed in, logging in from multiple devices, and how to log out.
Payment Fails
Explains the typical error causes when a credit card payment fails, card-company-side restrictions, and how to resolve them.
Changing Your Payment Information
Explains how to change payment information such as the billing address, invoice recipient email, and bill-to name, and when each change takes effect.
Editing Your Profile Information
Explains the fields you can edit on your ReceiptRoller profile (display name, bio, URL, contact details) and how visible each one is.
Checking Your Payment History
Explains how to read your credit card and bank transfer payment history, and what to check when a payment isn't reflected.
Social Login (Google / Apple / LINE)
Explains how to register with the social logins available in ReceiptRoller (Google / Apple / LINE), how to link multiple accounts, and how to unlink them.
Registration email not arriving
Explains the steps to check and common causes when a confirmation email, password reset email, invitation email, or other message from ReceiptRoller does not arrive.
Downloading Invoices (Qualified Invoice Compatible)
Explains how to download ReceiptRoller invoice PDFs (compatible with Japan's qualified invoice system), what they contain, and how to handle cases where an invoice can't be reissued.
Issuing a Receipt
Explains how to issue a receipt for your ReceiptRoller subscription fees, customizing the recipient and description, and how reissuing and corrections work.
Checking Your Billing History
Explains how to read your ReceiptRoller billing history, filtering, checking past invoices, and the retention period.
Billing Problems
A troubleshooting guide for billing problems, such as a higher-than-expected charge, double billing, an overdue notice, or a refund not showing up.
Registering a Payment Method
Explains how to register the payment methods available in ReceiptRoller (credit card / bank transfer / direct debit), the information required, and which plans support each.
Setting Your Profile Image
Explains how to upload a profile image, the supported formats and recommended size, and how to remove it.
Changing Your Name or Email Address
Explains how to change your display name and registered email address, what happens afterward, and things to note when you also use social login.
Managing Credit Cards
Explains how to add, remove, and change the default of your registered credit cards, automatic renewal on expiry, and how using multiple cards works.
Notification Settings (Email and Push)
Explains how to turn ReceiptRoller email and push notifications on or off by category, choose the delivery frequency, and what to check when notifications don't arrive.
Upgrading or Downgrading Your Plan
Explains how to upgrade or downgrade your plan, the daily proration of charges, the restrictions when downgrading, and things to note.
Setting Up Multi-Factor Authentication (MFA)
Explains how to enable multi-factor authentication (MFA) in ReceiptRoller, the supported apps, storing your recovery codes, and what to do if you lose your MFA device.