Points Weren't Added

When points aren't added, it's often because a condition wasn't met, or because there's a delay before they appear. Check the following points.

Check the eligibility conditions

• Whether the purchase matches the campaign's eligible products, eligible stores, and eligible period
• Whether there are restrictions such as membership rank requirements or first-purchase-only limits
• Whether it can't be combined with other discounts or coupons

Check the timing

• Instant: a few seconds to a few minutes
• Next-day: within the day after your purchase
• Month-end close: around the 10th of the following month

Duplicate and invalid cases

• Importing the same receipt twice is invalid
• Canceled or returned purchases aren't eligible
• Points may be revoked if unauthorized use is suspected

Information you'll need when contacting us

• The purchase date and time, store name, and amount
• The receipt image or the reference number of the digital receipt
• The campaign name (if applicable)

Related articles

• How to earn points
• Point expiration
• Contacting support