Contacting Support

If the Help Center doesn't solve your problem, please contact our support team. Gathering the necessary information in advance helps us resolve things faster.

How to reach us

• In the app: Settings → "Contact us"
• On the official website: the contact form
• A message from our LINE official account

Information to include when you contact us

• Your user ID (shown on My Page)
• Your device and OS version
• Your app version
• When it happened and what you were doing
• The error message, if any
• A screenshot, if available

Support hours

• Weekdays 10:00–18:00 (excluding weekends, holidays, and the year-end/New Year period)
• Inquiries received outside these hours are answered in order from the next business day onward

When it's urgent

• If you suspect unauthorized use or account takeover, change your password first, then contact us
• Trouble related to payments or billing is handled as a priority

Related articles

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• A receipt isn't showing up