My Receipt Isn't Showing Up

When you make a purchase but the receipt doesn't show up, the cause is almost always your connection or your integration settings. Check the following in order.

When an e-receipt doesn't arrive

• Check that account linking (showing your QR code) worked at the register
• Check under "Supported stores" whether the store supports e-receipts
• Check that you're correctly logged in to your account

When a photographed receipt doesn't show up

• Check that you completed the "Upload" or "Save" step after taking the photo
• Check that you're not in Airplane Mode or offline
• It will be resent automatically once your connection is restored

When it takes time to show up

• E-receipts usually appear within a few seconds to a few minutes
• Photographed receipts can take a few minutes to read and process
• During busy periods it can take 10 minutes or more

If it still doesn't show up

• Update the app to the latest version
• Fully close the app and restart it
• If that doesn't fix it, contact support

Related articles

• An e-receipt isn't arriving
• Photographing and importing a paper receipt
• Contacting support