An E-Receipt Isn't Arriving

When you've paid but the e-receipt doesn't show up in your history, check the following in order. In most cases it arrives within a few seconds to a few dozen seconds.

Check these first

• Pull down on the history screen to refresh.
• Wait a few dozen seconds somewhere with a good connection.
• Check whether the register finished reading your code, or whether the receipt-issued confirmation light is showing.

Common causes

• You couldn't show your code at checkout, or reading it failed.
• The store's register didn't support ReceiptRoller.
• Your connection is unstable and delivery is delayed.
• You're logged in with a different account.

How to fix it

• If reading your code didn't complete, that purchase won't become an e-receipt. If you received a paper receipt, import it with the scan feature.
• If you think you switched accounts, log back in with the account you used at checkout.
• If it still hasn't arrived after 30 minutes, contact us through the support form and include the date, store name, and total amount.

If it keeps not arriving

If it repeatedly fails to arrive at a particular store, there may be a temporary issue with that store's register setup. After checking that no announcement has been posted, please contact support.

Related articles

• Photographing and importing a paper receipt
• When you can't log in