Checking Coupon Usage
You can see how much a coupon is being used in your Coupons list and on each coupon's detail page. The detail page shows how many times it has been used, how many customers used it, the total discount given, uses by day and by weekday, and the most recent uses. Use it to decide whether to adjust a coupon's discount or validity period.
Usage count in the list
The "Uses" column in the Coupons list shows usage as "current uses / limit".
- For example, "12 / 100" means the coupon has been used 12 times out of a limit of 100
- Coupons with no limit show "∞"
- The count increases when a use is recorded at the register
Opening the detail page
- In the Coupons list, click the coupon's name
- The top of the page shows the coupon code, discount, validity period and description. Use "Edit" to change the coupon
Owners, operations managers and campaign managers can use the Coupons pages.
What the detail page shows
- Times used: how many times the coupon has been used. If you set a limit, "Limit N" is shown too
- Last 30 days: how many times it was used in the last 30 days
- Customers: how many different customers used it. A customer who used it twice counts once. Uses where the customer is unknown are shown separately as "N without a customer"
- Discount given: the total discount from fixed-amount coupons. Percentage coupons record the rate, not the amount taken off the sale, so the page shows "Percentage discounts record no amount"
- Uses in the last 30 days: a chart of uses per day
- Uses by weekday: a chart of uses per day of the week, with Saturday and Sunday highlighted
- Recent uses: up to 20 of the latest uses, newest first, with the date and time (Japan time), customer, transaction and note. When the customer is known, "View customer" opens their customer record
A coupon that hasn't been used shows "This coupon has not been used yet."
Where the numbers come from
The detail page is based on uses recorded at the register. Check the coupon code and record the use on a register connected to ReceiptRoller.
What to adjust
- Rarely used: display the coupon code in store, rethink the discount, or extend the validity period
- Reaches its limit quickly: the coupon is popular. Consider raising the limit or running it again
- Used more than you budgeted for: set a cap with "Usage limit (max)"
- Uses bunch up on certain days: check the weekday chart and adjust when you hand the coupon out or its validity period
What you can't see
The page does not show sales lift from a coupon, the share of customers who saw a coupon and used it, or analysis by customer attributes. You also can't export usage records to CSV.
Related Articles
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Creating and Running SurveysWith ReceiptRoller's survey feature, customers can respond via QR code or a digital receipt, and you can check response counts and satisfaction scores (NPS) right away. You can also automatically issue a coupon when a response is completed.
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How Coupons Reach CustomersCoupons you create appear automatically in the coupon list of customers who have favorited your store. You can also give a coupon as a survey reward, email it to customers who have visited or opted in, print it as a QR code on a flyer or POP, or announce it to a segment with a push notification.