How Receipts Reach Customers
A digital receipt is delivered when the customer scans a QR code and chooses how to receive it. Once a customer has received one and agreed, their later receipts arrive automatically each time they pay as a member, with no QR code to scan. This article explains each route.
Receiving by QR code
- When you ring up a sale on your POS, the transaction is imported into ReceiptRoller
- When the customer scans the QR code, the receipt for that transaction is shown
- The receipt is delivered the way the customer chooses
How each choice is delivered
- LINE: the LINE mini app opens and the customer receives the receipt there
- Email: the receipt arrives at the address the customer entered, within a few minutes
- このレシートを受取済みにする (Mark this receipt as received): available only with a per-sale QR code. The customer checks the receipt on screen and marks it as received. The receipt is not saved or sent anywhere, and the same QR code can't be opened again, so suggest LINE or email to customers who want to keep their receipt
The register QR code offers LINE and email. A per-sale QR code offers LINE, email, and marking the receipt as received.
Automatic delivery (receive automatically next time)
When a customer who paid as a member receives their receipt in the LINE mini app and chooses 「次回から、このお店のレシートを自動で受け取る」 (receive this store's receipts automatically from next time), every later receipt arrives automatically each time they pay.
- Condition: at checkout, the customer's membership must be selected on the POS (a Smaregi member, or a Square customer). Sales rung up without a member are not delivered automatically
- How it arrives: the receipt is sent to the customer's LINE. If it can't be delivered on LINE, it goes to the email address on their account. It is also saved in the customer's receipt list
- Consent: the checkbox on the receiving screen is ticked to start with. If the customer unticks it before receiving, nothing is delivered automatically
- Only once: the same sale is never delivered more than once, and voided or refunded sales are not delivered
- Stopping it: customers can stop it at any time from プロフィール設定 (profile settings) in the LINE mini app, or from "Automatic receipts" on their web profile
To make use of automatic delivery, ask your staff to select the customer's membership at checkout. Customers who weren't selected as members, or who didn't agree, can still receive their receipt by QR code as before.