Suspending Your Account
Explains how to temporarily suspend your ReceiptRoller account, what happens while suspended, how to reactivate, and how this differs from deletion.
Inviting and Adding Members
Explains how to invite members to a business account, how invitation emails work, assigning roles, and how to cancel an invitation.
Contacting support
Explains ReceiptRoller's account-related support channels, the checklist to review before contacting us, and what information to include so your issue is resolved efficiently.
Can't Log In
Helps you narrow down why you can't log in, covering typical cases such as a password mismatch, a suspended account, MFA problems, and browser issues.
Delete your account (account closure)
Explains how to delete your ReceiptRoller user account and what data is removed. Business account owners must close the business account first.
Setting Up Multi-Factor Authentication (MFA)
Explains how to enable multi-factor authentication (MFA) in ReceiptRoller, the supported apps, storing your recovery codes, and what to do if you lose your MFA device.
MFA Code Not Arriving
Explains what to check when your multi-factor authentication code doesn't arrive or isn't accepted, authenticator app time sync, and how to use recovery codes.
Exporting Your Account Information
Explains how to export your account information stored in ReceiptRoller, what data is included, and the file formats.
Leaving a Business Account
Explains how to remove your own membership from a business account you belong to, things to note if you're the last SuperUser, and how your data is handled after leaving.
Creating a Business Account
Explains how to create a new business account, the fields you fill in, and the initial setup to do right away (choosing a plan, registering a payment method, inviting members).
Checking Your Payment History
Explains how to read your credit card and bank transfer payment history, and what to check when a payment isn't reflected.
Checking Your Login History
Explains how to read your ReceiptRoller login history, how to tell whether access is suspicious, and how to force sessions to end.
Setting Your Profile Image
Explains how to upload a profile image, the supported formats and recommended size, and how to remove it.
Downloading Invoices (Qualified Invoice Compatible)
Explains how to download ReceiptRoller invoice PDFs (compatible with Japan's qualified invoice system), what they contain, and how to handle cases where an invoice can't be reissued.
Setup After Your First Login
Walks through the settings worth completing when you first log in to ReceiptRoller (display name, language, notifications, MFA, and choosing how you'll use it).
Deleting Your Account
Explains how to permanently delete your ReceiptRoller account, the checklist to complete first, what happens after deletion, and cases where recovery isn't possible.
Payment Fails
Explains the typical error causes when a credit card payment fails, card-company-side restrictions, and how to resolve them.
Plan Types (Free / Starter / Growth / Enterprise)
Explains ReceiptRoller's four plans (Free / Starter / Growth / Enterprise): who each is for, store limits, available roles, and a comparison of the main features.
Some items are missing from Quick Access
Explains why store, product, SNS, and other items may not appear in the business account dashboard's Quick Access, which items each role sees, how this relates to your plan, and how to make them appear.