Checking Your Payment History
Explains how to read your credit card and bank transfer payment history, and what to check when a payment isn't reflected.
Registering a Payment Method
Explains how to register the payment methods available in ReceiptRoller (credit card / bank transfer / direct debit), the information required, and which plans support each.
Billing Problems
A troubleshooting guide for billing problems, such as a higher-than-expected charge, double billing, an overdue notice, or a refund not showing up.
Payment Fails
Explains the typical error causes when a credit card payment fails, card-company-side restrictions, and how to resolve them.
What Is a Business Account?
Explains what a ReceiptRoller "business account" is, how it differs from a personal account, the cases where you need one, and the scope of the Owner's responsibilities.
Creating a Business Account
Explains how to create a new business account, the fields you fill in, and the initial setup to do right away (choosing a plan, registering a payment method, inviting members).
Leaving a Business Account
Explains how to remove your own membership from a business account you belong to, things to note if you're the last SuperUser, and how your data is handled after leaving.
Deleting Your Account
Explains how to permanently delete your ReceiptRoller account, the checklist to complete first, what happens after deletion, and cases where recovery isn't possible.
Downloading Invoices (Qualified Invoice Compatible)
Explains how to download ReceiptRoller invoice PDFs (compatible with Japan's qualified invoice system), what they contain, and how to handle cases where an invoice can't be reissued.