The developer portal is not shown while on the Free plan

Cause

ReceiptRoller's developer portal is available on the Starter plan or higher. It is not shown while you are on the Free plan.

Checking procedure

1. Check your current plan

1. ReceiptRoller dashboard → left menu "Business account" → "Plan"
2. Your current plan is displayed
3. Check that it is not "Free"

2. Check that you have not switched business accounts

If you belong to multiple business accounts, the plan is per business account. Check that the business account name at the top-right of the screen is the one where you want to use the developer portal.

3. Check your role

Even if the plan is Starter or higher, if your own role is only "StoreStaff", you do not have access to the developer portal. You need the "SuperUser (owner)" or "StoreManager" role.

What to do

Upgrade the plan

1. "Business account" → "Plan" → "Change plan"
2. Select the Starter plan or higher
3. Enter payment information and confirm
4. It takes a few minutes to take effect

After it takes effect

• Refresh the browser (Ctrl/Cmd + Shift + R for a hard reload)
• "Developer portal" appears in the left menu
• If it does not appear, log out once and log back in

If it still does not appear

• Still not shown after clearing the cache → also delete the browser's cookies and log back in
• Try a different browser
• There may be a delay in the business account switch taking effect → wait 5 minutes and log in again
• Still not resolved → contact support (include the business account ID and your account email)

Related guides

• The flow to getting started
• Back to the developer help index