3 results
2026-06-03
Staff Communications
Chat
Threads
Direct Message
Group
Creating 1-on-1 and Group Threads
Explains how to create 1-on-1 messages and group threads for staff-to-staff communication, including adding/removing participants, editing and deleting messages, and archiving threads.
2026-06-03
Staff Communications
Announcements
Business Communication
Read Confirmation
Sending Announcements and Confirming Read Status
Explains how owners and store managers can broadcast one-way announcements to staff — how to choose recipients (all staff, by store, or individually), pinning, expiration, and checking read status.
2026-06-03
Staff Communications
Moderation
Owner
Compliance
Audit
Moderating Staff Communications
Explains how business account owners and store managers can review and manage staff communications using the moderation feature — closing threads, deleting inappropriate messages, and exporting CSV files for compliance.