2 results
2026-06-03
Staff Communications
Chat
Threads
Direct Message
Group
Creating 1-on-1 and Group Threads
Explains how to create 1-on-1 messages and group threads for staff-to-staff communication, including adding/removing participants, editing and deleting messages, and archiving threads.
2026-06-03
Staff Communications
Moderation
Owner
Compliance
Audit
Moderating Staff Communications
Explains how business account owners and store managers can review and manage staff communications using the moderation feature — closing threads, deleting inappropriate messages, and exporting CSV files for compliance.