3 results
2026-04-27
Troubleshooting
Webhook
Delivery
Webhook is not being delivered
When a webhook does not arrive: narrow it down with a test send and the delivery log, then check the active flag, subscribed events, connection and signature.
2026-04-27
Troubleshooting
403
401
Permissions
Scopes
403/401 is returned (permissions and scopes)
How to isolate the cause when an API call returns 401 or 403. Explains the typical cases: invalid token, insufficient scope, no store access permission, and User-scope review not passed.
2026-04-27
Troubleshooting
Token
Authentication
OAuth
Cannot obtain a token (authentication error)
How to narrow down a 400 or 401 from the token endpoint, with the fix for each error and error_description, including invalid_client and invalid_grant.