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2026-04-15 OMS Order Confirmation Approval Order Management Multi-channel
Order Confirmation and Approval

A step-by-step guide to confirming and approving orders in the OMS. Covers channel filtering, status changes, holding and cancelling orders, and bulk actions.

2026-04-15 OMS Returns Refunds Claim Handling Stock Returns
Handling Returns and Refunds

A guide to processing returns and refunds in OMS. Covers recording the return reason, setting the refund amount, coordinating stock returns with WMS, and how each action is logged in the timeline.