3 results
2026-04-27
Troubleshooting
403
401
Permissions
Scopes
403/401 is returned (permissions and scopes)
How to isolate the cause when an API call returns 401 or 403. Explains the typical cases: invalid token, insufficient scope, no store access permission, and User-scope review not passed.
2026-04-27
Troubleshooting
Plan
Developer portal
The developer portal is not shown while on the Free plan
What to check when the ReceiptRoller developer portal is not shown. Explains what to do when your plan is Free, switching business accounts, and the timing of when the display updates.
2026-04-27
Troubleshooting
Webhook
Delivery
Webhook is not being delivered
How to isolate the cause when a Webhook does not reach your receiving endpoint. Walks through checking, in order, the endpoint settings, subscribed events, reachability, signature-verification failures, and firewalls.